Customer Success Specialist (Remote)

Customer Success Specialist (Remote - Vancouver, Victoria, or Nanaimo, etc. Canada) https://auctria.com Love helping people? Passionate about nonprofits? Join our team! Auctria is a powerful, user-friendly fundraising event platform that's helped raise over $1.25 Billion. We're a Canadian remote-first company supporting nonprofits across North Americaand we're growing fast. We're hiring a Customer Success Specialist to support and guide our usersfrom grassroots fundraisers to national nonprofitsas they run successful events on our platform. What You'll Do: • Support users via email, chat, and occasionally calls • Troubleshoot and resolve issues quickly and professionally • Help improve internal processes and collaborate with a fully remote team What You Bring: • Customer support experience (email/chat/Zoom) • Tech-savvy with great communication skills • Comfortable with Excel and basic web design • Strong attention to detail and organization • Legal Resident of Canada fluent English Bonus Points for: • Experience in nonprofit fundraising events • Familiarity with tools like Slack, Notion, Intercom, Enchant • Remote work experience & self-starter mentality Schedule: Choose between: • 4 x 10 hour days (ThuSun, 11:30AM9:30PM US Pacific time) • 5 x 8 hour days (ThuMon, 1:30PM9:30PM US Pacific time) First Test: We work with lots of animal rescuestell us your favorite animal in your application! Ready to help amazing organizations do more good? Apply now and grow with Auctria.

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