Data Processing and Product Services Manager

About Us: GeologicAI is a global leader in rock and resource analytics, revolutionizing the mining industry with cutting-edge solutions. We empower high resolution decision engineering through enhanced data capture from core scanning, purpose-built visualization, interpretation and modeling analytics, and domain expertise throughout our organization. Our vision is to enable mining companies to make risk-informed decisions, allowing then to achieve deep value from our tools, technology and solutions to become more efficient, profitable, and sustainable. We’re on a mission to lead the "Scan to Plan" revolution and are seeking talented individuals ready to take their careers to the next level. Join us in delivering unparalleled value to our global mining clients through strong client partnerships, continuous learning, and impactful contributions. At GeologicAI, we give our clients the ability to understand their deposits like never before. Are you ready for the journey? What You’ll Do: The Data Processing and Product Services Manager at GeologicAI will be responsible for building and scaling a high-performing operations team distributed across multiple regions and time zones. This is a role defined by its reach, bridging people, process, and delivery to ensure team health, output quality, and the cross-functional alignment that underpins our operations globally. Key Roles and Responsibilities • Lead, mentor, and develop a globally distributed team of data processing and product services professionals. • Foster a high-performance, accountable, and collaborative culture across multiple regions and time zones. • Directly oversee data processors, supervisors, and regional support personnel across multiple geographies. • Build a performance-driven culture through clear expectations, coaching, feedback, and structured performance management. • Own workforce planning activities including hiring, onboarding, training progression, succession planning, and retention. • Drive employee engagement, career development, and competency progression through structured certification and training programs. • Ensure strong communication, collaboration, and accountability across operations, project management, technical support, and engineering teams. • Establish and manage operational KPIs focused on turnaround time, throughput, quality, utilization, downtime, and customer satisfaction. • Manage team capacity, scheduling, prioritization, and workload balancing to meet service-level expectations and customer commitments. • Partner cross-functionally with Product, Technology, Customer Success, Commercial, and Operations teams to align delivery with business objectives. Education Requirements Bachelor's degree in Business Administration, Operations Management, Industrial Engineering, or a related field. Nice to have Certifications in Project Management (PMP), Lean Six Sigma, or similar disciplines are an advantage given the performance-driven and process-oriented nature of this role. Working at GeologicAI you will enjoy the following benefits: • A casual and fun work environment • Extended health and dental benefits • Free parking at the office • Office gym • Robots with lasers!

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