Learning Operations & Management – GenAI Training Delivery

Job Description WHAT IS THE OPPORTUNITY? Join a team driving enterprise-wide GenAI and AI learning adoption across multiple lines of business. In this role, you will manage the operational engine behind training delivery, ensuring sessions are scheduled, participants are engaged, progress is tracked, learning programs run smoothly at scale. You will help turn AI learning strategy into consistent, measurable execution across the organization, with real autonomy to design how delivery works across geographies and time zones. WHAT WILL YOU DO? • Manage training schedules, registrations, logistics, and facility coordination across all RBC lines of business and geographies • Coordinate train-the-trainer cohorts, calendars, workshops, office hours, and role-champion activities across the enterprise • Send calendar invitations, reminders, pre-training materials, and follow-up communications to ensure high engagement and attendance • Track attendance, completion rates, and engagement metrics by role, line of business, and team using RBC systems and tools • Identify at-risk participants and low-engagement areas early, escalating issues proactively to learning leaders and stakeholders • Generate weekly and monthly training progress reports documenting completion trends, attendance patterns, and adoption insights • Ensure accessibility across RBC’s geographies through thoughtful time-zone coverage, session recordings, and inclusive scheduling • Coordinate with role champions on peer coaching schedules, adoption support activities, and peer learning network scaling WHAT DO YOU NEED TO SUCCEED? Must have: • Program coordination and learning operations management experience across multiple stakeholder groups and organizational levels • Ability to manage schedules, logistics, communications, and follow-ups at enterprise scale with precision and attention to detail • Strong data tracking, analysis, and reporting skills on attendance, completion, and engagement metrics • Ability to identify risks and engagement gaps early and communicate proactively with leadership and stakeholders • Strong communication and coordination skills across multiple teams, geographies, organizational structures, and time zones • Experience creating dashboards, reports, or learning progress summaries Nice-to-have: • Experience supporting enterprise training, change adoption, or enablement programs at scale • Familiarity with GenAI, AI tools, or technical learning programs • Experience designing and scaling train-the-trainer models, role champion networks, or peer coaching initiatives What’s in it for you? You’ll play a central role in scaling enterprise AI learning adoption across RBC, gaining visibility across teams, leaders, and lines of business. This role builds deep expertise in learning operations, adoption tracking, program reporting, and large-scale transformation delivery—core competencies for advancement into senior learning operations, program management, or organizational development leadership roles. Job Skills Calendar Management, Communication, Data Gathering Analysis, Detail-Oriented, Group Problem Solving, Project Administration, Time Management, Waterfall Model Additional Job Details Address: RBC CENTRE, 155 WELLINGTON ST W:TORONTO City: Toronto Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: TECHNOLOGY AND OPERATIONS Job Type: Regular Pay Type: Salaried Posted Date: 2026-06-23 Application Deadline: 2026-07-21 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Our Employment Opportunities At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

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