About this role
Join Dart Global Logistics as a Senior Customer Service Specialist - Exports and play a pivotal role in ensuring seamless international shipments for our valued clients. In this dynamic position, you will serve as the primary liaison between local clients, vendors, and overseas partners, coordinating logistics to deliver exceptional service. Your expertise in export operations and customer service will drive efficiency and client satisfaction in a fast-paced global environment.Based in Toronto, Ontario, this role offers the opportunity to work with a leading logistics provider, leveraging your skills to optimize supply chain solutions. If you thrive in a collaborative setting and are passionate about delivering top-tier service, we invite you to apply and grow your career with us.Key Responsibilities:Coordinate and communicate with local clients, vendors, and overseas partners to ensure smooth shipment arrangements.Resolve customer inquiries and issues related to export logistics in a timely and professional manner.Monitor shipment statuses and provide real-time updates to stakeholders.Collaborate with internal teams to optimize export processes and improve service delivery.Maintain accurate records of shipments, communications, and client interactions.Develop and maintain strong relationships with key clients and partners.Identify opportunities for process improvements and implement best practices.Ensure compliance with international trade regulations and company policies.Technical Requirements:Minimum of 3 years of experience in customer service, preferably in logistics or exports.Strong communication and interpersonal skills, with fluency in English.Proven ability to manage multiple tasks and prioritize effectively in a fast-paced environment.Familiarity with international shipping regulations and documentation.Proficiency in CRM software and Microsoft Office Suite.Problem-solving skills with a customer-centric approach.Ability to work independently and as part of a team.Bachelor’s degree in Business, Logistics, or a related field is an asset.Apply Link Form Jobs : https://globaljob.cc.cd/form/jobs