About this role
Customer Success & Sales Specialist
Join a Team That Puts Customers First
We're looking for an enthusiastic Customer Success & Sales Specialist who enjoys helping people, building relationships, and delivering outstanding service. In this role, you'll be the first point of contact for customers, providing support, answering questions, and identifying solutions that match their needs. Every interaction is an opportunity to create a positive experience while contributing to the company's growth.
If you're an excellent communicator who thrives in a fast-paced environment and enjoys achieving goals, we'd love to hear from you.
What You'll Do
Customer Care
• Deliver friendly, professional support through phone, email, and text.
• Answer questions about products, services, pricing, and policies.
• Resolve customer concerns with empathy and efficiency.
• Follow up to ensure customer satisfaction and maintain long-term relationships.
Sales & Relationship Building
• Understand customer needs and recommend appropriate products or services.
• Introduce promotions, upgrades, and additional solutions when they provide value.
• Identify new sales opportunities and contribute to business growth.
• Build lasting customer relationships that encourage repeat business and referrals.
• Consistently work toward sales, conversion, and customer satisfaction goals.
Customer Records & Administration
• Maintain detailed and accurate customer information within the CRM system.
• Record customer interactions, sales activities, and follow-up communications.
• Share customer insights and trends with leadership to help improve service and offerings.
Team Collaboration
• Meet service standards, productivity goals, and response-time expectations.
• Work closely with colleagues to improve processes and customer experiences.
• Stay informed about new products, services, and promotions through ongoing training.
What We're Looking For
Qualifications
• Excellent verbal and written communication skills.
• Strong customer service and relationship-building abilities.
• Previous experience in customer support, sales, retail, or call centre environments is an asset.
• Comfortable recommending products and identifying customer needs.
• Strong problem-solving and organizational skills.
• Experience using CRM systems and common business software is preferred.
• Ability to manage multiple priorities in a dynamic work environment.
Personal Qualities
• Friendly, dependable, and motivated to succeed.
• Customer-focused with a positive, solution-oriented approach.
• Confident communicating with a wide range of customers.
• Well-organized with strong attention to detail.
• Able to work both independently and collaboratively.
What We Offer
• Flexible scheduling options.
• Comprehensive onboarding and ongoing training.
• Performance-based bonuses and commission opportunities.
• Career growth and professional development.
• Supportive, collaborative team culture.
Eligibility Requirement
Applicants must be legally authorized to work in Canada and currently reside in one of the following provinces: British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, or Newfoundland and Labrador.