Reliability and Production Support Engineer

We are We began life in 2001 as a small, self-funded team of technology specialists. Since then, we’ve grown our organization to 16,700 people, across 57 offices, in 22 countries, in key global markets. Innovative tech solutions for business We're now a leading global digital consulting firm, providing innovative technology solutions for business. As a trusted partner, we're always at the forefront of change as we lead digital optimization and modernization journeys for our clients. Customized end-to-end solutions Our expertise in AI, Consulting, Data, Digital, Cloud & DevOps and Software Engineering, delivers customized, end-to-end solutions that drive business value and growth. Our challenge We are seeking talented Reliability and Production Engineering (RPE) who excel in troubleshooting, automation, and cross-functional collaboration. In this role, we are seeking candidates to work directly with technical and business partners to improve system reliability and scalability across our organization. The ideal candidate thrives in an environment of continuous innovation and demonstrates strong communication skills to articulate complex technical issues succinctly to diverse audiences. The Role Responsibilities: • Troubleshoot and resolve issues spanning hardware, software, application, and network components. • Collaborate with engineering and development teams to design, build, and maintain reliable systems. • Drive automation initiatives to improve deployment, management, and visibility of services. • Proactively identify and mitigate system reliability risks. • Support a follow-the-sun operational model, including on-call rotations. • Participate in design reviews and operational readiness exercises for new and existing services. • Maintain a focus on continuous improvement in system observability, scalability, and performance. Requirements: • Proven troubleshooting and debugging skills to identify root causes. • Excellent communication and interpersonal skills, capable of engaging both technical and non-technical stakeholders. • Strong understanding of Linux system administration and related tasks. • Hands-on experience with scripting languages such as Python, Bash, Perl, or Ruby. • Experience with enterprise monitoring and observability tools like AppDynamics, Grafana, Splunk, Dynatrace. • Familiarity with automation tools such as Ansible, GitHub, or similar. • Knowledge of modern systems architectures including load balancing, databases, caching, distributed systems, microservices, and cloud solutions. • Practical experience supporting large-scale, high-availability systems is a plus. • Demonstrates grit, ownership, and a continuous improvement mindset. We offer: • A multinational organization with 57 offices in 22 countries and the possibility to work abroad. • 15 days (3 weeks) of paid annual leave plus an additional 10 days of personal leave (floating days and sick days). • A comprehensive insurance plan including medical, dental, vision, life insurance, and long-term disability. • Flexible hybrid policy. • RRSP with employer’s contribution up to 4%. • A higher education certification policy. • On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses. • Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups. • Cutting edge projects at the world’s leading tier-one banks, financial institutions and insurance firms. • A truly diverse, fun-loving and global work culture. SYNECHRON’S DIVERSITY & INCLUSION STATEMENT Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more. All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

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