About this role
Enhance customer success strategies with Clio as a Senior Manager. This role, based in Vancouver, Calgary, Toronto, or remote, focuses on AI-driven solutions and team leadership. Clio is searching for a Senior Manager for its Customer Success Applications team.
You will lead the CS Platforms team to build and optimize post-sale customer experience technology. Your expertise in Salesforce, AI development tools, and team leadership will be crucial as you manage platform integration and application design. Key Responsibilities:
• Lead and mentor the CS Platforms team
• Own the Salesforce Service Cloud and Customer Success platform
• Design AI agents and automations in-house using Claude
• Manage vendor relations for support AI solutions
• Set strategic roadmaps with cross-functional stakeholders Requirements:
• 5+ years of experience with Salesforce Service Cloud
• 3+ years in a technical leadership role
• Proficient in Git and GitHub workflows
• Familiar with AI development tools
• Experience in managing SaaS or AI vendors Drive innovation in customer success applications at Clio, leveraging AI and robust leadership skills.