Customer Success Manager, Bilingual English-Quebec French

Job Description: • Conduct product demonstrations for prospective French-speaking clients, showcasing how our platform automates the employee lifecycle and mitigates operational risk • Provide consultative guidance on product integrations (HCM/HRIS) and IT security best practices, leveraging Electric's established frameworks and playbooks • Own a portfolio of accounts as the primary point of contact, building trusted relationships and deeply understanding each customer's business objectives • Manage the full post-sales lifecycle — from onboarding through renewal — identifying expansion and upsell opportunities along the way • Develop and execute success plans, conducting regular check-ins to track adoption, health, and ROI • Participate in business reviews, using data to demonstrate value and align on customer goals • Monitor customer health metrics and take proactive steps to mitigate churn risk • Partner with Sales, Product, Service Delivery, and Support to ensure customer needs are met and feedback is surfaced internally • Support incident and problem management for customer issues, driving them through to resolution • Contribute to team initiatives by sharing learnings and identifying process improvements Requirements: • Fluent in both English and French-Canadian • 2–4 years of experience in a customer-facing Customer Success, Account Management, or related role; B2B SaaS or MSP experience preferred • Comfortable owning and delivering product demonstrations, with an ability to connect platform capabilities to customer needs • Collaborative and adaptable, comfortable working in a fast-growing environment • Strong communicator with the ability to build rapport across a range of stakeholders • Organized and proactive, with the ability to manage multiple accounts and priorities simultaneously • Motivated self-starter who takes ownership and follows through • Exceptional written and verbal communication skills • Familiarity with IT terminology or security technology is a plus Benefits: • Flexible and generous PTO • Mental Wellness Days • Volunteer Days • Medical, Vision, Dental, and Orthadontia Coverage • 401k • ESOP (Employee Stock Option Program) • Kindbody Membership for Family Planning • Pre-taxed Commuter Benefits • Generous Parental Leave • Paid medical, family, and military leave • Short and Long Term Disability • Employee Assistance Programs • Life Insurance funded by Electric • Training and career growth • Awesome team building events!

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