About this role
Become a Customer Service Representative at Driven Brands, enjoying 100% remote work post-training. Use your bilingual communication skills to assist customers effectively. As a vital part of our team, you will manage calls related to automotive glass insurance claims.
This role requires at least one year of customer service experience and is well-suited for candidates with insurance claim knowledge. Fluency in both English and French is crucial to meet our customer's diverse needs. Key Responsibilities:
• Assist customers with insurance claims inquiries
• Utilize provided scripts for effective solutions
• Uphold quality standards in every call
• Evaluate client needs to recommend correct options
• Keep detailed records of customer interactions Requirements:
• Minimum one year in a call center or customer service
• Insurance claim experience is advantageous
• Bilingual proficiency in English and French
• Legal authorization to work in Canada
• Reside within the Greater Montreal region Be part of a supportive remote team, delivering top-notch service to customers at Driven Brands.