About this role
Client Success Portfolio Manager / Account Manager
Construction ERP SaaS | Existing Client Portfolio | Ontario Only
SRA Staffing is hiring a Client Success Portfolio Manager / Account Manager for a fast-growing software company in the construction ERP space.
This is a great fit for someone who enjoys owning client relationships, running structured customer touchpoints, identifying retention risks, and helping existing customers get more value from a software platform.
This is not a pure support role and not a net-new hunter sales role. It sits in the middle of customer success, account management, retention, and back-to-base expansion.
What You’ll Own
You’ll manage an existing portfolio of approximately 100 client accounts, with a focus on:
• Building strong long-term client relationships
• Running regular customer check-ins and QBRs
• Identifying adoption gaps, retention risks, and expansion opportunities
• Helping clients understand additional features, modules, integrations, and platform value
• Working with finance, accounting, project management, and operational stakeholders
• Partnering with internal teams across Support, Implementation, Sales, and Product
What We’re Looking For
• 3-5+ years in Account Management, Customer Success, Client Success, or Relationship Management
• SaaS/software experience
• Strong organization and follow-up across a client portfolio
• Comfort discussing retention, adoption, customer value, and expansion
• Ability to speak professionally with business users, finance teams, and senior stakeholders
• Experience with ERP, accounting software, construction software, or business applications is a strong asset
Compensation / Location
• Approx. $80K base salary
• Expected total compensation around $95K-$100K
• Remote day-to-day
• Ontario-based candidates only
• GTA strongly preferred
• Broader Ontario may be considered if travel to the GTA for occasional meetings is realistic
This is a strong opportunity for someone who wants a real client portfolio, commercial upside, and room to grow inside a scaling software business.
To apply, please send your resume to:
MaheshP@srastaffing.com
SRA Staffing is committed to equal opportunity employment. We welcome applications from all qualified candidates. Accommodations are available upon request for candidates participating in all aspects of the recruitment and selection process.