Customer Success Manager – Entry Level Sales Program 2026

A Customer Success Manager (CSM) Technical Specialist at IBM means a career where you’re helping clients fully realize the value of IBM products, whilst growing their adoption of next‑generation technologies from across IBM’s software portfolio. Role and Responsibilities As a CSM Technical Specialist, you will bring technical expertise and a consultative style to work directly with our leading enterprise customers to understand their business requirements and will be key to helping them deploy IBM’s technology to meet those needs as well as guiding them on the ongoing adoption so they realize the full value of the solution. To drive deployments, expansion and renewal growth, your primary responsibilities will include, but not be limited to: • Understand the customer’s business challenges and establish yourself as a trusted technical expert for their migration, deployment, and adoption of IBM’s automation technology and hybrid cloud offerings. • Facilitate use case exploration and business framing workshops to develop client value realization models. • Lead persuasive technical conversations including demos and pilots as needed across all levels of the customer that persuade them to adopt based on their requirements and the value provided by IBM’s solutions. • Build, validate and finalize client architecture, use case(s) and sponsors. Ensure solution design can be implemented and will be fully functional for end users. • Install and provision environment so that IBM product functionality is ready to implement client use case(s). • Actively guide end users on how to get maximum value from their investment in IBM products. • Create post‑deployment customer success plans aimed at continually increasing active user adoption of IBM’s products. To be successful in this role, you will need: • Confidence to contact and engage potential new customers and deliver an elevated experience. • A desire to continually learn new technologies and how to apply their value in a client environment. • Motivation to achieve technical objectives and high client satisfaction. • Embrace curiosity and a growth mindset. You may work with any of the following technologies: Data, Artificial Intelligence (AI), Automation, Cloud, and Security. Approximately 25% travel may be required in this role, based on client needs and needs of the business. Office Location This position requires you to be in one of the following IBM offices: Toronto, Ontario or Montreal, Quebec. Education Required education: Bachelor’s Degree Preferred education: Bachelor’s Degree Required Technical and Professional Expertise • Technical Education: Completed technical degree such as Computer Science, Engineering, Information Systems, or a related field. • Programming: Working knowledge in at least one common cloud native programming language (Java, Python, HCL, Rust, Ansible, or language in similar discipline). • Hands‑on experience to translate customer business goals into technical solutions, such as software implementations or cloud‑based solutions. • Client Focused: Asks open‑ended questions and understands needs to address business challenges. • Excellent Communication Skills: Possess verbal, written, and interpersonal skills that are engaging, compelling and influential. • Tech Savvy: Conversant about technology, latest industry trends and how it is being applied to address business challenges. • Team Player: Demonstrates team collaboration and can navigate different communication styles. • Self‑Starter: Motivated to work with clients and can lead projects independently. Preferred Technical and Professional Experience • Experience in deploying and operating solutions on AWS, Azure, IBM Cloud, or Google Cloud. • One year of work experience in technical pre‑sales, technical architecting or consulting where you have had exposure to implementing technical solutions, including the ability to recommend tools, platforms, or frameworks aligned with strategic objectives. • Demonstrated ability to effectively communicate technical concepts to both technical and non‑technical audiences, collaborate across departments (e.g., sales, product, IT), and influence stakeholders during pre‑sales, implementation, or solution design phase. • Programming coursework or experience a plus. Additional Requirements Must have the ability to work in Canada without sponsorship. This role will involve working with technology that is covered by Export Regulations sanctions. If you are a Foreign National from any of the following US sanctioned countries (Cuba, Iran, North Korea, Syria, and the Crimea, Luhansk, Donetsk, Kherson, and Zaporizhia regions of Ukraine) on a work permit, you are not eligible for employment in this position. Equal Employment Opportunity IBM is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status. #J-18808-Ljbffr

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