Administrative Assistant

We are looking for an Administrative Assistant to support customer service operations in Ontario on a contract basis. This role is well suited to someone who enjoys keeping daily activities organized, communicating clearly with internal and external contacts, and handling administrative tasks with accuracy. The successful candidate will assist the customer service manager with coordination, documentation, and front-line support while helping maintain an efficient workflow.Responsibilities:• Support the customer service manager with day-to-day administrative coordination and general office tasks.• Receive, sort, and distribute incoming packages, and maintain accurate sign-off records for deliveries.• Process returned items and ensure related records are updated promptly and correctly.• Record customer complaints in an organized manner and maintain complete documentation for follow-up.• Respond to inbound and outbound calls and manage email correspondence in a timely and organized way.• Schedule appointments and assist with calendar coordination as needed.• Enter data accurately and prepare basic reports, logs, and administrative documents using Microsoft Office tools.• Communicate with team members and customers to help resolve routine issues and support service activities.

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