Job Title: RQ11197 - UX Designer - Senior

If you are interested kindly send the following documents to hrsmss@smsoftconsulting.com by Wednesday, Jun 17, 10:00 AM EST if that interests you and matches your profile. • Updated Resume in word format (Mandatory) • References (Mandatory) • Expected hourly rate (Mandatory) • Visa Status (Mandatory) • LinkedIn ID (Mandatory) Client: Ministry of Public and Business Service Delivery and Procurement Work Location: 222 Jarvis St, Toronto Ontario, Onsite Estimated Start Date: 2026-07-15 Estimated End Date: 2027-03-31 #Business Days: 175.00 Extension: Probable after the initial mandate Hours per day or Week: 7.25 hours per day Security Level: No Clearance Required Must Have • Excellent understanding of user research methods and their application in service design. • Strong proficiency in service design tools and techniques (e.g., journey mapping, service blueprinting, personas). • Expertise in creating and interpreting customer journey maps and service blueprints to visualize service interactions. Nice to have • Certification in Design Thinking, Lean Six Sigma, or similar methodologies. RoleOverview Responsibilities • Create effective, user friendly and visually appealing interfaces. Design the overall functionality of the product in order to ensure a great user experience, iterate upon it in accordance with user-testing. Design user interfaces for v Experience And Skill Set Requirements General Skills - (55%) • Relevant experience creating GUI designs based on user interaction and performance • Experience as a UX designer, interactive designer, UI designer, or similar role, designing for web and mobile applications • ability to define and lead UX projects and design workshops and alignment sessions with stakeholder, business users • Managing end-to-end user research from recruiting to synthesis. • Proficiency with design and prototyping tools • Thorough understanding of the limitations and appropriate use of web development technologies • Experience in designing online programs with emphasis in the emotional aspects of human experience • Experience conceiving and conducting user research, interviews and surveys, and translating them into sitemaps, user flows, user journey maps, wireframes, mockups and prototypes that lead to intuitive user experiences • Experience designing the overall functionality of the product, and in order to ensure a great user experience, iterate upon it in accordance with user-testing • Experience designing and delivering wireframes, user stories, user flows, user journeys, mockups and prototypes optimized for a wide range of devices and interfaces • Experience facilitating the client’s product vision by researching, conceiving, sketching, prototyping and user-testing experiences for digital products and optimized for a wide range of devices and interfaces • Experience identifying design problems and devising elegant solutions • Experience making strategic design and user-experience decisions related to core, and new, functions and features • Experience gathering user feedback to configure existing interfaces • A team player with a track record for meeting deadlines, managing competing priorities and client relationship management experience • Experience with Figma, Canvas and similar tools Communications Skills - (30%) • Demonstrated ability to prepare clear, concise, and comprehensive documentation, including reports, reviews, and assessments. • Skilled in conveying design concepts and development processes in a clear, understandable manner to diverse stakeholders. • Demonstrated effectiveness in working closely with cross-functional teams, including developers, QA specialists, and business stakeholders, to achieve common project goals. • Demonstrated experience within a collaborative team working at different levels. Desirable Skills - (10%) • Knowledge of accessibility testing • Ability to work with Ontario Design system • Knowledge of digital service standard. • Experience with complex design challenges, especially in dealing with legacy systems and nuanced stakeholder/approval relationships • Proficient in designing with accessibility in mind, and meeting WCAG 2.1 AA requirements Prior Public Service/OPS experience - (5%) Note • Onsite

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