About this role
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best‑in‑class payment technology and software solutions.
Join our agile team and make your mark on the payments technology landscape of tomorrow.
Ready to build stronger client relationships and drive real growth?
At Global Payments, you’re not just managing accounts. You’re shaping how businesses succeed in a fast-moving, digital-first world. As a bilingual Customer Success Manager (French and English) in our Markham office, you’ll play a key role in helping small and medium-sized businesses grow, adapt and thrive.
You’ll join a team that values energy, curiosity and ownership. Here, you’ll learn from experienced people leaders, sharpen your commercial skills and build meaningful partnerships with merchants who rely on you every day. This is your opportunity to grow your career in payments while making a clear, measurable impact.
In this role, you’ll drive revenue growth, strengthen client loyalty and elevate the customer experience across your portfolio. You’ll own relationships end to end, uncover new opportunities and influence outcomes that help shape the future of commerce.
What you’ll own
• Drive revenue growth across your portfolio by identifying and converting cross‑sell, upsell and pricing opportunities that increase merchant value
• Strengthen client retention by building trusted relationships and achieving strong save rates through confident, outcome‑focused conversations
• Take ownership of merchant success by proactively engaging key clients and ensuring long‑term satisfaction and loyalty
• Influence business performance by optimizing pricing strategies and aligning accounts to profitable growth targets
• Deliver seamless onboarding and expansion by leading new location setups, POS (point of sale) integrations and equipment rollouts
• Resolve client challenges quickly by owning issues end to end and creating a smooth, one‑stop resolution experience
• Elevate service quality by minimizing escalations and ensuring timely, consistent follow‑up that builds confidence and trust
• Use data and insights to manage your portfolio effectively, strengthen performance visibility and unlock new growth opportunities
What you bring
• Fluency in French and English, with strong written and verbal communication skills
• Experience in sales or business‑to‑business customer service, with a track record of driving results
• Confidence in negotiation and influencing outcomes that balance client needs and business goals
• Strong phone‑based relationship building skills, with the ability to uncover needs and create value
• A proactive mindset, using thoughtful questions and insights to identify opportunities and solve problems
• Excellent time management and organization skills, with the ability to manage multiple priorities effectively
• Comfort using tools such as Microsoft Word, Excel, Outlook and internal systems to manage your work
Our perks
• A competitive salary ($50,000 - $55,000) plus commissions ($7,000-$14,000) and benefits package that recognizes your contribution
• Opportunities to grow your skills and build your career within a global business
• Access to learning, development and on‑the‑job experiences that expand your expertise
• A supportive, inclusive team environment where your ideas and input matter
• Time to give back through community and charity initiatives
• A global employee assistance programme to support your wellbeing
• Recognition through a global platform that celebrates your achievements
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpayments.com.