About this role
Duration: 07/13/2026 to 12/31/2026 (extension and conversion possible)
Schedule: 8:30 AM – 4:30 PM | Hybrid (4 days onsite Mon–Thu, Friday remote)
Job Description:
• The Operations Officer III will support Small Business Banking by managing customer account reviews, resolving deficiencies, and ensuring compliance with regulatory requirements.
• This role involves interacting with customers in a contact center environment, handling both inbound and outbound communication, and delivering a high-quality customer experience.
• The position requires strong attention to detail, the ability to manage repetitive yet varied tasks, and working efficiently in a fast-paced environment.
Responsibilities:
• Provide inbound and outbound customer support in a non-face-to-face environment
• Deliver exceptional customer experience by resolving inquiries and issues promptly and effectively
• Navigate multiple systems to verify, update, and maintain customer account information
• Conduct account reviews to identify discrepancies or missing details and take appropriate action
• Ensure accurate and complete documentation of all customer interactions and account updates
• Follow end-to-end compliance procedures for business accounts
• Adhere to policies, procedures, and regulatory standards in all activities
• Collaborate effectively with internal teams and external stakeholders
• Manage high call volumes while maintaining professionalism and efficiency
Experience:
• Must have 1–2 years of experience in banking, financial institutions, or financial services contact center
• Must be bilingual in French and English (written and verbal)
• Experience in customer service or contact center environments
• Familiarity with KYC/KYB requirements preferred
• Experience handling high-volume workloads with strong attention to detail
• Prior exposure to compliance, collections, or account remediation is an asset
Skillsets:
• Strong proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Experience with CRM and customer management tools
• Excellent verbal and written communication skills
• Ability to handle inbound and outbound calls confidently
• Strong organizational and multitasking abilities
• Capability to work in a fast-paced and ambiguous environment
• Problem-solving mindset with attention to detail
Education: Undergraduate degree and/or 1+ years of relevant work experience
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
AI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring.
Recruiter Details:
Name: Shubham Deep Gautam
Email: shubham.gautam@ustechsolutionsinc.com
Internal ID: # 26-17290