Operations Manager (3 month FTC) (Toronto)

Job Purpose This role is part of our Global Studios team. We create emotive yet conversion-focused ideas, products and campaigns at scale and speed. Our specialty is hyper-personalised, digital communications that change perceptions, shape new behaviours, and shift market share for our clients. Responsibilities • Ensure creation of high-quality, scoped briefs with a clean kickoff process across both client and DEPT® teams. • Templatize timelines based on project type to streamline project timeline creation. • Make Asana the control tower as the single intake and visibility layer. • Connect Asana with DEPT® timelines, resourcing, and scope tracking. • Define a clear source of truth at each stage, eliminating duplicate or conflicting workflows. • Build simple governance for rescoping, prioritization and trade-offs. • Align DEPT® and client stakeholders on a unified one way of working. • Standardize expectations across markets. • Design the system to enforce behavior across both DEPT® and client team. • Develop and implement automation to reduce manual project management overhead and speed up execution. • Train teams, document the system, and create a self-sustaining machine via an operations playbook / training module. Qualifications • Experience developing, implementing, and setting up creative and marketing product operational systems. • Experience in workflow design and agency integration. • Deep Asana (or equivalent tooling) expertise in operating systems. • Ability to drive alignment across internal teams and external partners. • Understanding of both client side and agency workflows in order to implement operational development and change. • Strong project management skills. • CRM marketing background preferable. • Proven experience rolling out new workflows and product. Benefits • A flexible, hybrid working policy. • An excellent salary based on experience and equal pay policies. • Mental health support and company sick pay scheme. • 15 days paid holiday annually (plus public holidays). • Refreshments provided in the office all week. • Enhanced family‑friendly policies to support new parents. • Social and cultural events, plenty of opportunities to connect with colleagues through organised activities and celebrations. • Inspirational talks and regular guest speakers. • Learning and development opportunities for continuous growth. • Buddy programme to support first weeks. • DEPT® is a Certified B Corp and has been named Agency of the Year at The Lovies and The Webby Awards. EEO Statement DIVERSITY, EQUITY & INCLUSION At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

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