Equinix Gainsight Product Manager Role

Enhance customer success operations at Equinix as a Gainsight Product Manager. Lead the management and evolution of Gainsight while supporting customer success initiatives effectively. As a Principal Product Manager, your focus will be on the Gainsight platform's ongoing operations and BAU needs. You will partner with the Customer Success Director to influence the platform roadmap and drive improvements that maximize value for customers and teams alike. This is a fantastic opportunity to make a significant impact in a collaborative environment. Key Responsibilities: • Manage Gainsight platform post-implementation stability • Define and prioritize Gainsight evolution strategy • Collaborate on customer workflows within Gainsight • Ensure alignment on operational priorities with stakeholders • Track and analyze platform usage and customer health metrics Requirements: • Minimum 5 years of relevant product management experience • Gainsight administration expertise is essential • Understanding of customer success operations is a must • Proficient in SAFe Agile principles • Strong skills in stakeholder communication and management Be the driving force behind customer success improvements at Equinix with your product management expertise. #J-18808-Ljbffr

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