Business Analyst (Microsoft Dynamics 365 Sales & Service)

Role Overview We are seeking an experienced Business Analyst to support our overseas energy storage business operations with a focus on Microsoft Dynamics 365 Sales & Service. This role requires strong analytical skills, process design expertise, and the ability to collaborate across global teams to deliver optimized CRM solutions. • Job Title: Business Analyst – Microsoft Dynamics 365 Sales & Service • Location: Toronto (Onsite) • Duration: Long Term Key Responsibilities • Conduct requirements research and analysis with overseas sales, service teams, and customers. • Document and model requirements using flowcharts, use case diagrams, and user stories. • Identify business pain points, propose optimization solutions, and provide data-driven insights. • Design and optimize end-to-end sales and service processes (lead follow-up, contracting, order execution, after-sales service). • Translate business requirements into CRM system functionality and ensure seamless alignment. • Prepare BRDs, FRDs, user manuals, and maintain documentation standards. • Act as liaison between business and technology teams, coordinating requirement reviews and driving consensus. • Track project progress, provide feedback, and resolve business-related issues. • Develop training materials and deliver CRM system training for overseas teams. • Provide post-launch support, collect feedback, and continuously optimize processes. • Ensure localization compliance (e.g., GDPR) and provide onsite support at overseas offices. Required Skills & Experience • Bachelor’s degree in Computer Science, Information Management, Marketing, Energy Storage, or related fields. • 5+ years of Business Analyst experience; CRM or overseas energy storage business preferred. • 2+ years of overseas assignment experience or extensive collaboration with international teams. • Strong knowledge of sales and service processes; energy storage industry background is a plus. • Proficiency in business analysis tools (UML, BPMN, Axure, Visio). • Experience with CRM systems (Dynamics CRM, Salesforce). • Strong data analysis skills (Excel). • Fluent in English; proficiency in local language of target country preferred. Core Competencies • Excellent communication and teamwork skills across diverse backgrounds. • Strong problem-solving and logical thinking abilities. • High adaptability to overseas environments and cultural differences. • Self-motivated, proactive, and resilient with strong execution ability.

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