About this role
About the Role
Our client is seeking a seasoned and detail-oriented Luxury Resort Operations Manager to oversee key operational departments at a high-end resort property in Calgary . This role is critical in ensuring the seamless execution of daily resort functions, encompassing guest services, housekeeping, groundskeeping, and maintenance. You will be responsible for maintaining the resort's reputation for excellence, ensuring guest satisfaction, optimizing operational efficiency, and managing departmental budgets. This is an exceptional opportunity for a leader passionate about delivering world-class hospitality experiences in a beautiful, serene setting, contributing to the overall success and guest enchantment of the resort.
Key Responsibilities Manage and coordinate daily operations across various departments including Front Office, Housekeeping, Food & Beverage, and Facilities Management. Ensure the highest standards of guest service are met and exceeded, proactively addressing and resolving guest concerns. Develop and implement operational procedures and policies to enhance efficiency, safety, and service quality. Oversee departmental budgets, controlling expenses and maximizing profitability while maintaining service excellence. Lead, train, and motivate department heads and their teams, fostering a culture of accountability and superior service. Conduct regular inspections of resort facilities to ensure they meet and exceed luxury standards for maintenance and aesthetics. Requirements Minimum of 5 years of experience in hotel or resort operations management, with a significant portion in a luxury environment. Proven ability to manage multiple departments and effectively lead large teams. Strong financial acumen, with experience in budgeting, forecasting, and cost control. Excellent communication, problem-solving, and decision-making skills. Deep understanding of luxury hospitality standards and guest expectations. A bachelor's degree in Hospitality Management or a related business field is preferred. Benefits Competitive annual salary and performance-based bonus opportunities. Comprehensive health, dental, and vision insurance package. Retirement savings plan with employer contributions. Discounted stays and dining privileges at resort properties. Access to professional development programs and career advancement within the luxury hospitality sector in Calgary .