About this role
Sales Associate At Rogers, we put our customers first in everything we do! We’re growing our Customer Experience teams and are looking for team members who are committed to showing our customers and Canadians that we support them through their journey. Our Customer Experience team is enthusiastic, empathetic, and moved to make a difference –we’re passionate about people and ready to provide the ultimate customer experience to our customers. At Rogers, we're committed to connecting Canadians. Ready to build a rewarding career with us? If so, consider the following opportunity: What Is in It for You: Uncapped commissions and a competitive compensation package Up to 50% employee discounts on Rogers and Fido services Comprehensive health benefits, parental leave top‑up, mental health coverage, and EFAP Wealth programs: RRSP, TFSA, pension plans, and company‑matched share purchase options Inclusive culture with strong diversity and equity-focused employee resource groups What You Will Be doing: Tailoring Solutions : Enhance the retail experience in our stores, providing best in class service by connecting with customers and matching their needs to our wireless, internet, TV, home phone, and Mastercard products Sales Delivery : Finding opportunities, anticipating customer needs, and delivering on sales targets. Customer Engagement : Engage customers through inbound and outbound outreach programs (calls & text) to grow sales by acquiring new customers, and driving overall customer retention Brand Promotion : Representing Rogers and Fido brands in-store and at local community events. What We’re Looking For: Experience developing strong connections with customers and team members through clear, effective communication that drive positive outcomes and support team and business goals. Ability to deliver against sales targets through exceptional customer service, strong product knowledge, customer focused upselling, consistently contributing to overall store performance You can quickly adjust to changing situations and find solutions to unexpected challenges in a dynamic environment. You can provide minimum 32 hours availability weekly, including evenings, weekends, and statutory holidays to meet customer demand and maintain strong performance results during peak times. Not sure if you should apply for this role? Talk to your Manager or your HR Business Partner. We’ve established a set of internal hiring rules to help you find long-term success at Rogers. Click here to access Your Career @ Rogers – Ground Rules and become familiar with the new requirements. To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal/credit background check and ID verification. Posting Type: Internal and External Candidates Considered Hiring Manager: Sid Bhatt Recruiter: Nathalie Cloutier Salary Grade: 3