Sr. Partner Technical Delivery Engineer

<div class="content-intro"><p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>About Dialpad<br></strong></span><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every conversation in real time.</span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">More than 70,000 companies around the globe, including WeWork, Asana, NASDAQ, AAA Insurance, COMPASS Realty, Uber, Randstad, and Tractor Supply, rely on Dialpad to build stronger customer connections using real-time, AI-driven insights.</span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">We’re now leading the shift to Agentic AI: intelligent agents that don’t just analyze conversations but take action by automating workflows, resolving customer issues, and accelerating revenue in real time. Our DAART initiative (Dialpad Agentic AI in Real Time) is redefining what a communications platform can do.</span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Visit <a href="https://dialpad.com/">dialpad.com</a> to learn more.</span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>Being a Dialer</strong></span><br><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.</span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.</span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits:<strong> Scrappy, Curious, Optimistic, Persistent, and Empathetic</strong>.</span></p></div><p><strong><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Your Role<br></span></strong><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Dialpad's Channel Programs team is the engine behind our global partner ecosystem. We're looking for a Senior Partner Technical Engineer to own the technical enablement experience for Dialpad's partner network: designing and delivering hands-on workshops, building lab environments, certifying partners on our latest products, and driving the pipeline that flows from a well-trained partner base.</span></p> <p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">This is a high-visibility, high-impact role at the intersection of technical depth and teaching. You'll work closely with Channel Sales, Channel SE, PSO, and Product teams to translate Dialpad's product roadmap into partner-ready training programs — from our CDP 2.0 certification tracks, Agentic AI boot camps, Global Lunch &amp; Learns, and Global Summits.</span></p> <p><strong><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">What you'll do</span></strong></p> <ul> <li><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Own end-to-end delivery of technical workshops, boot camps, and summits across NA, EMEA, and ANZ.</span></li> <li><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Coordinate workshop staffing, instructor resources, and logistics for 20+ major events per year.</span></li> <li><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Manage marketing launch coordination and drive channel-driven attendance and registration for every event.</span></li> <li><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Lead the Lunch &amp; Learn roadshow series, currently active across 18 NA cities.</span></li> <li><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Develop comprehensive lab guides with subject-matter experts across all product families.</span></li> <li><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Set up and maintain hands-on lab environments used in live training events.</span></li> <li><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Create and maintain technical playbooks for each product family (Connect, CX, Agentic AI, Managed Services).</span></li> <li><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Own technical LMS content within Docebo, keeping certification material current with product releases.</span></li> <li><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Deliver Capstone certification grading and validation across all four CDP 2.0 tracks, plus bi-annual recertification.</span></li> <li><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Validate new product introductions (NPI) and coordinate content updates with SE teams.</span></li> <li><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Instrument event-to-pipeline attribution: measure ROI and training effectiveness per event and report results to leadership.</span></li> <li><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Support the goal of 100% Strategic Partner certification by the end of Q2 FY27 and 50 Agentic-certified partners by year-end.</span></li> </ul> <p><strong><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Skills you'll bring</span></strong></p> <ul> <li><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">5+ years in a technical pre-sales, solutions engineering, partner enablement, or technical training role.</span></li> <li><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Strong hands-on experience with UCaaS, CCaaS, or cloud communications platforms — Dialpad product knowledge a plus.</span></li> <li><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Proven ability to teach and facilitate complex technical concepts to mixed-skill audiences.</span></li> <li><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Experience building and running lab environments for training or certification programs.</span></li> <li><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Excellent project management skills — you can run a multi-city event calendar without dropping a ball.</span></li> <li><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Comfortable owning outcomes: you track pipeline attribution, survey results, and certification completion, not just event attendance.</span></li> <li><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Strong executive presence and communication skills; experience presenting to partner leadership.</span></li> <li><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Willingness to travel ~50+% for in-person events across NA, EMEA, and ANZ.</span></li> </ul><div class="content-conclusion"><p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>Why Join Dialpad</strong></span></p> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Work at the center of the AI transformation in business communications</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Build and ship agentic AI products that are redefining how companies operate</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Join a team where AI amplifies every employee’s impact</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Competitive salary, comprehensive benefits, and real opportunities for growth</span></li> </ul> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a <a href="https://www.greatplacetowork.com/certified-company/7007999#:~:text=91%25%20of%20employees%20at%20Dialpad,a%20typical%20U.S.-based%20company.&amp;text=Source:%20Great%20Place%20To%20Work%C2%AE%202021%20Global%20Employee%20Engagement%20Study.&amp;text=When%20you%20join%20the%20company,%20you%20are%20made%20to%20feel%20welcome.&amp;text=People%20here%20are%20given%20a%20lot%20of%20responsibility">Great Place to Work</a>, ensures that every employee feels valued and empowered to contribute to our collective success.</span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.&nbsp;</span></p> <p style="text-align: center;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><em>&nbsp;</em><em>Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.</em></span></p></div>

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