About this role
<p style="text-align: justify;"> </p>
<p style="text-align: justify;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>About AppDirect</strong></span></p>
<p style="text-align: justify;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture—one that enables you to Be Seen, Be Yourself, and Do Your Best Work.</span></p>
<p style="text-align: justify;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>About Tackle, an AppDirect Subsidiary </strong></span></p>
<p style="text-align: justify;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Tackle, a business unit of AppDirect, is the leading solution built to help software companies generate revenue through data-driven Cloud go-to-market (Cloud GTM). Our platform and team help customers identify the right buyers, grow cloud co-sell relationships, and transact efficiently at scale through AWS, Google Cloud, and Microsoft. </span><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Tackle serves more than 500 software companies—including CrowdStrike, HashiCorp, New Relic, and Snyk—from high-growth startups to the largest software companies in the world.</span></p>
<p style="text-align: justify;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>About You</strong></span></p>
<p style="text-align: justify;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Tackle is seeking a Partner Success Manager to guide organizations in developing and executing Go-To-Market (GTM) strategies while fostering strong partnerships, and ensuring success partnering to and through the Cloud Providers. In this role, you will work closely with Alliances and Sales Operations leadership, leveraging Tackle’s proven Operating Model to optimize workflows, drive operational excellence, and deliver measurable outcomes on behalf of our customers. This position is ideal for a highly skilled professional who excels in collaboration, results-oriented communication, relationship building, and driving strategic initiatives understanding the complexities of Cloud Providers.</span></p>
<p style="text-align: justify;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>What you’ll do and how you’ll have an impact</strong></span></p>
<ul style="text-align: justify;">
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Collaborate with Alliances and Sales Operations leadership to ensure GTM alignment and drive high-impact strategic initiatives for partner success.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Build and maintain strong, long-term relationships while becoming an integral part of the customer's GTM strategy.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Guide organizations in implementing Tackle’s Operating Model to streamline GTM workflows and enhance operational efficiency.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Enable co-sell and marketplace best practices for all three major Cloud Providers (AWS, Microsoft Azure, and Google Cloud).</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Act as a trusted advisor and subject matter expert in GTM strategy and operational excellence.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Identify and lead process improvement initiatives to optimize scalability and efficiency.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Provide strategic guidance and critical thinking to overcome complex customer challenges and align solutions with business goals.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Deliver transparent, results-oriented communication to internal and external stakeholders, ensuring accountability and trust.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Use data-driven insights to measure success, refine processes, and continuously improve performance.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Maintain a deep understanding of cloud providers and their integration into customer workflows.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Manage customer specific workflows, ensuring efficient processes, accountability, alignment and organization goals. </span></li>
</ul>
<p style="text-align: justify;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>What we’re looking for</strong></span></p>
<ul style="text-align: justify;">
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">5+ years of Demonstrated success in customer success, partner management, or GTM strategy development.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Cloud Expertise: Strong understanding of cloud marketplaces (AWS, Microsoft Azure, Google Cloud) and co-sell strategies.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Project Management: Proven ability to manage multiple priorities and deliver results in a fast-paced environment; comfortability navigating a dynamic, evolving business environment.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Operational Excellence: Experience optimizing workflows, implementing structured operating models, and driving measurable outcomes.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Collaboration Skills: Ability to work effectively with cross-functional teams, including Alliances Directors and Sales Operations leadership.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Relationship Building: A successful track record of fostering and maintaining strong, long-term partnerships with stakeholders.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Strategic Thinking: Strong critical thinking and problem-solving skills to align solutions with customer goals.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Data-Driven Approach: Ability to both collect and analyze data, track KPIs, and use insights to drive performance improvements.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Communication Skills: Exceptional verbal and written communication skills for building trust and fostering accountability.</span></li>
</ul>
<p style="text-align: justify;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><em>At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.</em></span></p>
<p style="text-align: justify;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><em>At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice:</em><em><a href="https://www.appdirect.com/about/candidate-privacy-notice"> </a><a href="https://www.appdirect.com/about/privacy-notice">https://www.appdirect.com/about/privacy-notice</a></em></span></p>
<p style="text-align: justify;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><em>At AppDirect, AI tools may assist our recruitment team with administrative automations — always under human oversight. AI tools do not make hiring decisions or solely automated decisions about your candidacy – all decisions are made by our people. By submitting your application, you acknowledge that your information may be processed in this way. You may request access or deletion at any time by contacting <a href="mailto:privacy@appdirect.com">privacy@appdirect.com</a>. </em></span></p>
<p style="text-align: justify;"><br><br><br></p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p class="p1">The salary band listed below reflects the expected annual base salary or OTE (on-target earnings) for this role at AppDirect and may be subject to change.</p>
<p class="p1">Base salary or OTE is just one component of AppDirect’s total compensation package. In addition to base pay, regular employees may be eligible for performance-based bonuses and a full range of benefits. </p></div><div class="title">Canada Compensation Band</div><div class="pay-range"><span>$100</span><span class="divider">—</span><span>$120 CAD</span></div></div><div class="pay-input"><div class="description"><p>L'échelle salariale indiquée ci-dessous correspond au salaire de base annuel prévu ou à la rémunération cible (OTE) pour ce poste chez AppDirect et est susceptible d'être modifiée.</p>
<p>Le salaire de base ou la rémunération cible (OTE) ne constitue qu'une composante du package de rémunération global proposé par AppDirect. Outre le salaire de base, les employés permanents peuvent prétendre à des primes liées à la performance et à une gamme complète d'avantages sociaux. Fourchette</p></div><div class="title">Échelle salariale au Canada</div><div class="pay-range"><span>$100</span><span class="divider">—</span><span>$120 CAD</span></div></div></div>