About this role
<div class="content-intro"><p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>About Dialpad<br></strong></span><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every conversation in real time.</span></p>
<p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">More than 70,000 companies around the globe, including WeWork, Asana, NASDAQ, AAA Insurance, COMPASS Realty, Uber, Randstad, and Tractor Supply, rely on Dialpad to build stronger customer connections using real-time, AI-driven insights.</span></p>
<p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">We’re now leading the shift to Agentic AI: intelligent agents that don’t just analyze conversations but take action by automating workflows, resolving customer issues, and accelerating revenue in real time. Our DAART initiative (Dialpad Agentic AI in Real Time) is redefining what a communications platform can do.</span></p>
<p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Visit <a href="https://dialpad.com/">dialpad.com</a> to learn more.</span></p>
<p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>Being a Dialer</strong></span><br><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.</span></p>
<p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.</span></p>
<p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits:<strong> Scrappy, Curious, Optimistic, Persistent, and Empathetic</strong>.</span></p></div><p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>Your role<br></strong></span><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Dialpad is looking for a Senior Product Manager to lead Platform & Agentic Integrations. This role sits at the intersection of our Developer Platform, agentic ecosystem, and third-party integrations, owning the primitives, APIs, connectors, and platform capabilities that let Dialpad AI Agents connect to external systems and take action. The role includes ownership over Dialpad's APIs, webhooks, events, MCP, custom connectors/actions, and platform integrations such as Microsoft Teams.</span></p>
<p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">You will define how customers, partners, and internal teams extend Dialpad through a scalable integration platform. That includes making it easy to connect third-party systems, expose Dialpad capabilities programmatically, and support the company’s top priority: Agentic AI.</span></p>
<p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>What you’ll do</strong></span></p>
<ul>
<li><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Own product strategy and roadmap for Platform & Agentic Integrations, including public APIs, webhooks/events, MCP capabilities, custom connectors/actions, and connector management experiences.</span></li>
<li><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Define the platform primitives that let third-party developers and customers hook into Dialpad events, observe agent outcomes, and create or manage AI Agents programmatically.</span></li>
<li><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Drive the evolution of Dialpad MCP and related ecosystem capabilities, including support for public APIs in the public MCP server, internal MCP use cases, and bring your own MCP workflows.</span></li>
<li><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Lead product development for custom connectors and actions, enabling admins and conversation designers to configure their own APIs directly in Dialpad for use by AI Agents.</span></li>
<li><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Build the platform and management experiences needed to scale agentic integrations, including connector discovery, connection management, testing/observability, and self-service tooling.</span></li>
<li><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Partner closely with engineering, design, QA, support, solutions, and GTM teams to ship reliable, secure, scalable platform capabilities and integrations.</span></li>
<li><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Work across classic and agentic integration surfaces to ensure platform changes support both current product needs and future AI-native workflows.</span></li>
<li><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Help define how Dialpad scales integrations through a combination of in-house development, IPaaS/Membrane, customer-built integrations, and low-touch partner models.</span></li>
<li><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Set vision, strategy, and priorities for Platform & Agentic Integrations.</span></li>
<li><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Write crisp product requirements and drive execution from discovery through launch.</span></li>
<li><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Partner with engineering on platform architecture and tradeoffs across MCP, APIs, event systems, and integration infrastructure.</span></li>
<li><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Prioritize roadmap investments across platform improvements, ecosystem scale, and high-impact integration opportunities.</span></li>
<li><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Define customer and admin experiences for connector setup, configuration, management, and troubleshooting.</span></li>
<li><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Partner with internal agentic teams to ensure the integrations platform supports the company’s highest-priority AI use cases.</span></li>
<li><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Use customer feedback, field input, platform usage, and business context to make prioritization decisions.</span></li>
<li><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Coordinate launches with GTM, PMM, support, and enablement teams.</span></li>
<li><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Drive platform quality through clear definitions of reliability, observability, security, and supportability.</span></li>
</ul>
<p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>Skills you'll bring</strong></span></p>
<ul>
<li><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">5+ years of product management experience, ideally in platform, developer products, APIs, integrations, or enterprise SaaS.</span></li>
<li><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Strong understanding of developer-facing concepts such as APIs, webhooks, authentication, and integration architecture.</span></li>
<li><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Experience building or scaling platform products that enable internal teams, partners, or customers to extend core product capabilities.</span></li>
<li><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Ability to operate across both strategic and deeply technical problem spaces.</span></li>
<li><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Strong product judgment around platform usability, scalability, and tradeoffs.</span></li>
<li><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Experience working cross-functionally with engineering, design, QA, GTM, support, and external partners.</span></li>
<li><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Comfort in ambiguous, fast-moving environments where priorities shift quickly and company-level priorities must be translated into product decisions.</span></li>
<li><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Excellent written and verbal communication skills.</span></li>
</ul><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><span style="font-size: 14px;"><span style="font-weight: 400;">For exceptional talent based in </span><span style="font-weight: 400;">British Columbia, Canada</span><span style="font-weight: 400;"> the target base salary range for this position is posted below. </span><span style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen, Ubuntu, Cantarell, 'Open Sans', 'Helvetica Neue', sans-serif;">Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the </span><em style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen, Ubuntu, Cantarell, 'Open Sans', 'Helvetica Neue', sans-serif;">target </em><span style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen, Ubuntu, Cantarell, 'Open Sans', 'Helvetica Neue', sans-serif;">range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. </span><span style="font-weight: 400;">Please note that the compensation details listed in British Columbia role postings reflect the base salary only, and do not include bonus, equity, or benefits.</span></span></p></div><div class="title">British Columbia, Canada Salary Range</div><div class="pay-range"><span>$140,500</span><span class="divider">—</span><span>$177,250 CAD</span></div></div></div><div class="content-conclusion"><p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>Why Join Dialpad</strong></span></p>
<ul>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Work at the center of the AI transformation in business communications</span></li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Build and ship agentic AI products that are redefining how companies operate</span></li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Join a team where AI amplifies every employee’s impact</span></li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Competitive salary, comprehensive benefits, and real opportunities for growth</span></li>
</ul>
<p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a <a href="https://www.greatplacetowork.com/certified-company/7007999#:~:text=91%25%20of%20employees%20at%20Dialpad,a%20typical%20U.S.-based%20company.&text=Source:%20Great%20Place%20To%20Work%C2%AE%202021%20Global%20Employee%20Engagement%20Study.&text=When%20you%20join%20the%20company,%20you%20are%20made%20to%20feel%20welcome.&text=People%20here%20are%20given%20a%20lot%20of%20responsibility">Great Place to Work</a>, ensures that every employee feels valued and empowered to contribute to our collective success.</span></p>
<p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply. </span></p>
<p style="text-align: center;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><em> </em><em>Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.</em></span></p></div>