About this role
Group Operations Manager – Service Delivery Management (Mississauga, Ontario)
Job Summary
A Group Operations Manager/Service Delivery Manager oversees operational activities across multiple departments or locations, ensuring efficiency, consistency, and alignment with strategic goals. The role involves effective team management, budgeting, resource allocation, process improvement, performance enhancement, and adherence to quality standards and compliance requirements.
Key Responsibilities
• Develop and implement operational strategies to achieve business objectives and align with the company’s vision.
• Identify and implement process improvements to enhance efficiency, reduce costs, and improve overall productivity.
• Lead and mentor teams, providing coaching, training, and feedback to improve performance and foster a positive and collaborative work environment.
• Manage budgets, resources, and procurement, ensuring efficient allocation and cost‑effectiveness.
• Track and analyze key performance indicators (KPIs) to identify improvement opportunities and optimize operations.
• Ensure compliance with company policies, regulations, and industry standards, and maintain high quality standards.
• Facilitate effective communication and collaboration with other departments, stakeholders, and vendors.
• Identify and manage potential risks, implementing mitigation strategies to minimize impact.
Skill Requirements
• Leadership, communication, problem‑solving, analytical thinking, and project management skills.
• Strong financial and organizational skills for managing budgets and resources and ensuring efficient workflows.
Other Requirements
• Service Delivery Manager/Group Operations Manager must possess TIL 4 Foundation; PMP/Prince2 or Six Sigma qualifications are optional.