About this role
Call Centre Billing Representative
Build valuable experience within the insurance industry while supporting customers and internal stakeholders through efficient billing services. Work in a dynamic environment where communication, teamwork, and customer satisfaction are at the core of everyday activities.
What is in it for you:
• Hourly salary of $19.56.
• 5-month contract.
• Full-time position, 37.5 hours per week with rotating shifts.
• Monday to Friday between 8:00 am and 8:00 pm, and Saturday between 8:30 am and 4:30 pm, including evenings and weekends as scheduled.
• Hybrid schedule requiring 3 days per week in the Markham office, subject to change.
Responsibilities:
• Handle approximately 50 inbound calls per day related to billing inquiries.
• Provide customer service to Licensed Insurance Advisors, Contact Centre staff, Insurance Branch staff, and customers.
• Investigate and resolve billing discrepancies in collaboration with insurance partners and underwriters.
• Act as a company ambassador while supporting inbound billing inquiries.
• Communicate clearly, effectively, and empathetically with customers by phone and email to resolve issues.
• Interpret and identify customer needs and respond appropriately and professionally.
• Gather relevant information systematically to provide a seamless customer experience.
• Take ownership of customer relationships through service and commitment to follow through on inquiries.
What you will need to succeed:
Required qualifications
• 1 to 2 years of experience in a contact centre environment, preferably within the insurance or banking industry.
• Professional telephone and email communication skills and etiquette.
• Proficiency with word processing applications, Microsoft Excel, web-based programs, and Windows applications.
Required soft skills
• Ability to multitask in a fast-paced environment.
• Ability to adapt quickly to changing circumstances.
• Strong communication and interpersonal skills with a clear and supportive approach.
• Ability to analyze and resolve customer concerns through effective problem-solving.
Why Recruit Action?
Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.
Pay: $19.56 per hour
Benefits:
• Work from home
Application question(s):
• Are you available to work rotating shifts within the Contact Centre operating hours (Monday to Friday, 8:00 am to 8:00 pm, and Saturday, 8:30 am to 4:30 pm)?
• Are you able to work on-site at the Markham office 3 days per week (subject to change)?
Experience:
• Contact centre experience (insurance or banking preferred): 1 year (required)
Work Location: Hybrid remote in Markham, ON