Medical Administrative Assistant (experience with US-based medical practice, clinic or organization is required)

Medical Administrative Assistant (experience with US-based medical practice, clinic or organization is required) Application Deadline: 18 July 2026 Department: Operations Employment Type: Full Time Location: Toronto Compensation: $4.00 - $5.00 / hour Description • Answer incoming phone calls and respond to text messages. • Assist patients with general questions about clinic services. • Provide professional, friendly, and timely customer service. • Route patient concerns to the appropriate provider when necessary. • Schedule, reschedule, and confirm patient appointments. • Send appointment reminders and follow-up communications. • Coordinate patient intake and onboarding activities. • Maintain accurate appointment records. • Process medication refill requests according to clinic procedures. • Assist with patient orders and service requests. • Coordinate follow-up communications regarding prescriptions, laboratory services, and treatment plans as directed. • Maintain accurate patient records and documentation. • Update information within the clinic's electronic health record (EHR) and CRM systems. • Organize digital files and administrative documents. • Support general office administration and daily operations. • Utilize the clinic's EHR, CRM, and phone systems efficiently. • Learn new software and workflows during onboarding. • Ensure accurate data entry and timely record updates. Hard Requirements: • Previous experience as a Medical Administrative Assistant, Medical Virtual Assistant, or Healthcare Customer Service Representative. • Excellent communication and interpersonal skills. • Strong organizational and multitasking abilities. • Comfortable handling patient information with professionalism and confidentiality. • Proficient with Microsoft Office, Google Workspace, and cloud-based applications. • Experience working in a US-based medical practice, wellness clinic, or healthcare organization. • Experience with appointment scheduling, patient communication, and medication refill coordination. • Familiarity with EHR and CRM systems. • HIPAA knowledge or certification (training will be provided if needed). • Experience supporting practices offering wellness services, hormone replacement therapy (HRT), GLP-1 medications, peptide therapy, or laboratory services. • Previous remote work experience. Schedule: HOURS/WEEK: • 40 hours per week • Monday to Friday • 9AM - 5PM Pacific Standard Time Zone Offer and Benefits: OFFER: • Weeks 1–6: $4 USD/hour • Weeks 7 onwards: $5 USD/hour

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