About this role
Step into a leadership position as the Travel Agency Operations Manager, focusing on streamlining operations and boosting customer satisfaction. A full-time role, it requires leveraging your tourism expertise for effective management. This key role at a customer-centric travel agency involves overseeing daily operations and managing staff to ensure high-quality service. With a college diploma and 3 to 5 years in tourism, you will be responsible for organizing tasks, analyzing customer needs, and handling complaints. Your insights will help develop strategies to improve agency effectiveness. Key Responsibilities: • Oversee daily operations at the travel agency • Organize daily tasks for better performance • Assign duties and manage team members • Analyze market trends to gauge demand • Resolve customer issues and requests promptly Requirements: • College degree in a relevant area • 3 to 5 years' experience in the tourism sector • Ability to perform under pressure • Permanent or temporary residency in Canada • Strong leadership and problem-solving skills Enhance agency operations and elevate customer satisfaction through effective management. #J-18808-Ljbffr