About this role
Elevate customer satisfaction as a Customer Success Manager with Unleashd in Calgary. This role combines remote flexibility with engaging on-site customer interactions to deliver remarkable results. We are seeking a passionate Customer Success Manager focused on enhancing customer journeys.
You will serve as the primary contact for customers, ensuring they are well-supported and informed about product features. With a keen eye for detail, your role will involve gathering customer insights to foster improvement and drive product innovation. Key Responsibilities:
• Act as the primary contact for customer inquiries
• Analyze customer feedback to suggest improvements
• Provide training for clients on product operations
• Identify upselling opportunities and connect clients to sales
• Deliver timely updates on project timelines Requirements:
• Proven success in a customer success role
• Strong communication skills for all client interactions
• Detail-oriented with excellent project management skills
• Valid driver’s license for customer site visits
• Experience in automotive software is a plus Join Unleashd in redefining customer experiences and ensuring satisfaction across our offerings.