About this role
Lead operational excellence as an Operations Manager with Manulife in Montreal, Quebec. Focus on process improvement and team development in a hybrid environment. In this managerial role, you will oversee daily operations for Group Retirement Plans.
This includes enhancing service delivery and managing performance metrics. You will identify process inefficiencies, foster client relationships, and ensure compliance while leading a dedicated team of Client Account Representatives and Service Advisors. Key Responsibilities:
• Oversee daily operations and service delivery
• Lead process improvement initiatives for service efficiency
• Develop, coach, and manage a high-performing team
• Monitor performance metrics and deliver insightful reports
• Ensure risk and compliance measures are upheld Requirements:
• 5+ years in operations or client service management
• Strong people leadership experience in service environments
• Proven track record in process improvement methodologies
• Familiarity with risk and compliance in financial services
• Bilingualism in English and French is preferred Drive operational success and team performance at Manulife as you enhance the client experience across Montreal.