About this role
Join SAP's Academy for Customer Success as a Customer Success Manager in Montreal. This hybrid position emphasizes customer retention and strategic solutions for Cloud products. In this role, you will enhance customer journeys, driving satisfaction and renewals for your assigned portfolio.
You are expected to engage with customers, guiding them through key milestones from onboarding to business achievement. The position focuses on continuous learning and direct interaction with clients to maximize their success with SAP solutions. Key Responsibilities:
• Participate in a comprehensive CSM training program
• Deepen expertise in Cloud solutions and customer needs
• Oversee key customer milestones, ensuring satisfaction
• Collaborate with SAP functions for optimal customer support
• Drive upsell opportunities and value realization Requirements:
• 2–3 years driving customer success in a relevant field
• Strong analytical and problem-solving skills
• Ability to adapt quickly and manage escalations
• Understanding of AI applications in business
• Proficient English communication skills Leverage your skills to foster customer success and grow within SAP's supportive environment.