About this role
Transform hotel operations as a Customer Success Manager with Sadie's innovative AI platform in Australia. Lead onboarding and maintain key relationships, driving customer satisfaction and retention.
Your role will center on managing the complete onboarding experience for hotels, ensuring they seamlessly integrate Sadie's AI solutions into their operations. You will serve as the main point of contact and advocate for customer needs, while collaborating with cross-functional teams to enhance the user experience. Key Responsibilities:
• Oversee the onboarding of new hotel partners
• Provide training to ensure comprehensive system adoption
• Monitor relationships and proactively address potential issues
• Gather feedback and suggest improvements to the product
• Collaborate with teams for process improvements Requirements:
• 3+ years in customer success or account management
• Background in hospitality management or operations
• Exceptional communication and organizational capabilities
• Passion for customer experience and relationship management
• Proficient in navigating fast-paced environments Leverage your expertise to elevate Sadie's impact in the hospitality industry.