Revenue Operations Manager

Position Summary We are seeking a strategic and hands-on Revenue Operations Manager to build and scale our revenue engine by aligning Sales, Marketing, and Customer Success through system-driven processes and operational excellence. This role will own revenue forecasting, CRM systems, workflow automation, and end-to-end revenue operations to improve efficiency, visibility, and scalability across the customer lifecycle. The ideal candidate is highly analytical, process-oriented, and experienced in building operational infrastructure within high-growth or scaling organizations. This individual will work cross-functionally to identify operational gaps, streamline workflows, and implement practical solutions that drive revenue growth and organizational alignment. Key Responsibilities Revenue Forecasting & Sales Strategy • Own and deliver accurate revenue forecasts, including pipeline coverage, conversion assumptions, and scenario planning • Partner with Sales leadership to improve forecast accountability and pipeline performance • Analyze revenue and performance trends to support segmentation, targeting, and strategic planning • Support upsell, renewal, and expansion initiatives in partnership with Sales and Customer Success teams CRM & Revenue Systems Management • Own and manage CRM platforms (e.g., HubSpot), including workflows, automation, integrations, and system configuration • Design and implement system-driven workflows across the full revenue lifecycle, from lead generation through onboarding and expansion • Build automation and triggers to support handoffs, follow-ups, billing, and expansion opportunities • Ensure CRM data integrity and maintain visibility into pipeline activity, customer health, and revenue performance Revenue Operations & Process Optimization • Develop and implement scalable, standardized processes across the customer lifecycle • Define and improve ownership structures and handoff processes between Sales and Customer Success • Serve as a central operational partner to drive alignment across revenue-generating teams • Eliminate manual processes through automation and workflow optimization initiatives • Identify operational inefficiencies and implement scalable, data-driven solutions Qualifications Education & Certifications • Bachelor’s degree in Business, Commerce, Economics, Data Analytics, or a related field • CRM or Revenue Operations certifications (e.g., Salesforce Administrator, HubSpot Certifications) are considered an asset • Additional training in business intelligence, process improvement, Lean, or Six Sigma is considered an asset • Experience with data visualization and reporting tools such as Power BI or Tableau is considered an asset Experience 10+ years of experience in Revenue Operations, Sales Operations, or Business Analytics within high-growth or scaling organizations • Proven experience designing and implementing revenue processes across the full customer lifecycle • Strong hands-on experience configuring and managing CRM systems, including automation, workflows, integrations, and data structures • Demonstrated success owning revenue forecasting, pipeline analysis, conversion modeling, and scenario planning • Experience building automated, system-driven workflows to improve operational efficiency and scalability • Strong analytical and reporting capabilities with experience developing dashboards and actionable business insights • Proven ability to identify operational gaps and implement practical solutions that drive measurable improvements • Experience collaborating cross-functionally with Sales and Customer Success teams • Strong communication and stakeholder management skills with the ability to drive alignment and resolve ambiguity • Comfortable operating in fast-paced, evolving environments with a high level of ownership and accountability Core Competencies • Analytical and data-driven mindset • Project management • Change leadership • Stakeholder management • Strategic thinking • Process improvement • Cross-functional collaboration • Problem solving • Execution focused • Mentorship and team support Benefits • Competitive compensation package • Health and dental benefits • RRSP matching program • Short-Term Incentive Plan (STIP) • Hybrid work environment in Calgary, AB

Want to see how well you match this job?