About this role
Enhance customer engagement at Ashby as a Customer Success Enablement Specialist. Focus on equipping teams with essential skills and resources for optimal performance.
In this vital role, you will work directly with Customer Success teams to facilitate their development through effective onboarding and tailored training programs. Engage with leadership and cross-functional stakeholders to analyze performance metrics, ensuring alignment with business goals as Ashby approaches its $100M ARR target.
Key Responsibilities:
• Design and execute targeted enablement programs for CSMs
• Facilitate onboarding processes for new Customer Success staff
• Curate playbooks for effective customer engagement
• Manage learning management systems for resource accessibility
• Evaluate enablement program outcomes with CS Ops
Requirements:
• Experience in customer success and enablement in SaaS
• Strong skills in program management and development
• Excellent verbal and written communication skills
• Ability to thrive in fast-paced environments
• Familiarity with data analysis for measuring success
Drive customer satisfaction and retention through impactful enablement strategies at Ashby.
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