About this role
Transform customer service strategies at AXA Partners as a Senior Operations Manager. Your leadership will span across Roadside, Home, and Legal operations to foster exceptional client interactions.
This strategic role demands a proven leader to develop the business plan and budget, ensuring alignment with AXA’s overarching goals. You will champion innovation, oversee process efficiencies, and enhance collaboration across departments to achieve top-tier service delivery.
Key Responsibilities:
• Manage annual business plans and budgets for operations
• Lead initiatives aimed at improving service productivity
• Develop client relationships and assess new business opportunities
• Ensure compliance with outsourcing contracts and performance standards
• Create motivational environments that drive team performance
Requirements:
• Bachelor’s degree in business or related field
• 8 years management experience required
• 10+ years in the Roadside industry preferred
• Bilingual French/English for cross-border collaboration
• Experience in coaching and developing teams essential
Shape the future of customer care with your operational expertise at AXA Partners.
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