About this role
Drive customer satisfaction and program success as a Customer Success Manager at Assent, utilizing your expertise in project management. This role encompasses nurturing client relationships while managing overall customer health and retention metrics. This contract role offers the chance to excel in customer success, leveraging your organizational skills and attention to detail in a hybrid work environment.
As a CSM, you will develop strategic plans tailored to client needs, ensuring effective project execution from start to finish. Join a team of passionate professionals dedicated to transforming regulatory complexity into tangible business value. Key Responsibilities:
• Nurture lasting client relationships as a trusted advisor
• Manage client lifetime value and subscription economics
• Oversee Customer Health metrics and performance
• Conduct strategic planning sessions and program reviews
• Support the sales team to achieve renewal targets Requirements:
• 3+ years in customer success or project management
• Excellent verbal and written communication skills
• Proficient in Microsoft Excel and data analysis
• Strong interpersonal skills with diverse stakeholders
• Motivated to learn and stay updated on regulations Utilize your customer management expertise to enhance client outcomes and contribute to Assent’s mission of sustainability.