Customer Success, Enablement Senior Manager

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work. Job Summary Works with customer success and cross-functional stakeholders to understand field development requirements in the context of the skills, knowledge, processes, tools, best practices, and coaching required to execute the global customer success strategy. Conducts in-depth discovery to understand field competencies, productivity, and related gaps. Serves as the key interface between business stakeholders and the program and services team, translating field needs into enablement recommendations. Validates the enablement approach with SMEs and key stakeholders, aligns global requirements, leads regional enablement needs, and secures executive sponsorship. Acts as the audience expert for the program and services team, ensuring programs are grounded in field realities and business priorities. Responsibilities • Identify enablement programs required to help the field execute against the global customer success strategy • Engage field and business leaders to gather and prioritize detailed enablement requirements in order to determine enablement approach and objectives • Identify and lead regional‑specific enablement requirements, ensuring unique market and field needs are captured and represented to the program and services team • Develop and validate enablement plans for key programs with executive sponsors across field and business leaders • Calibrate and align divergent requirements as needed • Serve as the primary liaison between business stakeholders and the program and services team • Gather and represent field requirements and insights — via surveys, interviews, and focus groups — to inform program design and development • Validate the program approach with key stakeholders, SMEs, and field leaders to ensure alignment before execution • Act as the audience expert, providing the program and services team with ongoing field context, priorities, and feedback • Engage customer success enablement management and leaders to recommend enablement approaches and ensure programs meet field needs • Develop and maintain detailed program plans, proactively managing milestones, dependencies and timelines to ensure smooth execution • Define and communicate program objectives, scope, execution plan, dependencies and resource requirements • Provide transparency, updates and tracking of program/project for executive sponsors • Consistently verify and drive executive sponsorship across field and business leaders • Identify and engage customer success leaders and field champions to help drive enablement program and content adoption • Develop and execute a comprehensive communications plan to promote enablement programs, leveraging available communications and enablement platforms • Identify and recommend new ways to communicate with the field, optimizing platform capabilities • Define the role of customer success management coaching in driving enablement program adoption and surface opportunities for CS management to advocate programs • Define, track and report on key metrics that indicate enablement program adoption and impact, providing customer success leadership with results • Analyze data and share business insights and recommendations with field and business leaders to inform or refine enablement approaches Qualifications • Preferred: Proven years of experience • Preferred: Prior experience in a front-line customer success or account management role • Bachelor’s Degree required Pay Range • United States - Dallas Infomart Office DAI: $136,000 – $204,000 USD / Annual • Canada - Toronto Office TRO: $139,000 – $209,000 CAD / Annual Our pay ranges reflect the minimum and maximum target for new hire pay for the full‑time position determined by role, level, and location. The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job‑related skills, experience, and relevant education and/or training. The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees may be eligible for bonus, and equity may be offered depending on the position. Benefits As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work. • Employee Assistance Program available to all employees • United States: Health, life, disability and voluntary plans designed for you and your eligible family members; retirement program for your financial future; Paid Time Off (PTO) and Paid Holidays each pay period; eligibility requirements apply and benefits may be subject to change • Canada: Healthcare coverage complementing provincial system, life, disability and optional benefit plans; retirement or savings plans such as DCPP, RRSP and TSFA; vacation and Paid Holidays; eligibility requirements apply and benefits may be subject to change Equal Employment Opportunity Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and require assistance or an accommodation, please let us know by completing this form. Equinix is an Equal Employment Opportunity and, in the U.S., an affirmative action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. Additional Information We use artificial intelligence in our hiring process. Learn more here. This posting is for a backfill position, meaning it is to fill an existing vacancy within our organization. #J-18808-Ljbffr

Want to see how well you match this job?