About this role
Elevate client engagement with BDO as a Customer Success Manager focused on Dynamics 365 Business Central. Lead project delivery, enhance service practices, and drive client satisfaction.
In this key role within BDO's Solution Operations, you will oversee managed services projects and ensure effective execution of client engagements. You will leverage your expertise in Dynamics 365 to coach your team, fostering continuous improvement and optimal delivery of services. Relationship building and negotiating for growth and retention will be vital to your success.
Key Responsibilities:
• Guide teams in managing client engagements to completion
• Negotiate contracts and change requests for projects
• Track KPIs and ensure compliance with service levels
• Implement ITIL best practices for service delivery
• Manage project transitions to solution operations
Requirements:
• 5+ years in ERP/CRM customer success management
• Proven leadership experience in project management
• Certification in Agile (CSM), ITIL, or PMP preferred
• Strong business acumen and financial understanding
• Excellent communication and negotiation skills
Showcase your leadership in managing engagement portfolios and enhancing client success at BDO.
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