Customer Success Manager | E-comm/Retail Media Agency | Hybrid in Toronto | 70-80k + Bonus + Benefits

The Company My client, a leading eCommerce and retail media agency, is seeking a Customer Success Manager to join its growing team. This performance-driven organization helps consumer brands accelerate growth across Amazon marketplaces throughout North America through a combination of retail expertise, strategic consulting, and advanced advertising solutions. Known for its collaborative culture and data-driven approach, the agency partners with well-known brands to deliver measurable results while fostering a culture of innovation, accountability, and continuous learning. The Role This is an exciting opportunity for a Customer Success Manager to support a portfolio of consumer brands, including one large strategic account. This position plays a critical role in driving client retention, identifying growth opportunities, and serving as a trusted advisor on Amazon advertising and retail performance. This role will combine strategic thinking with exceptional relationship management and execution skills to help brands achieve their business objectives. Responsibilities: • Manage and grow a portfolio anchored by a large strategic account • Develop account plans, success metrics, and growth roadmaps • Lead business reviews, presenting insights and actionable recommendations • Identify expansion opportunities and drive account retention • Connect advertising performance with retail health, inventory, content, and competitive trends • Facilitate client meetings with clear agendas, action items, and follow-through • Maintain project timelines and ensure accountability across deliverables • Provide strategic guidance on Amazon Sponsored Ads, DSP, and retail programs • Translate platform updates into practical recommendations • Deliver client-facing training sessions and educational presentations • Mentor team members and contribute to onboarding and best-practice development • Support continuous improvement initiatives across the organization Requirements: • 5+ years of account management or customer success experience • Strong expertise with Amazon Sponsored Ads, DSP, and retail programs • Experience working within an agency, eCommerce, retail media, or similar environment • Proven ability to manage strategic accounts and build long-term relationships • Strong analytical skills with the ability to interpret data and communicate insights • Excellent presentation, communication, and stakeholder management abilities • Experience using project management platforms and reporting tools • Familiarity with Amazon tools such as Helium10, Keepa, or similar platforms is considered an asset • Ability to travel within North America as required #welcometowhitebay #sineadbuckley

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