Customer Success Manager For Dynamics 365

About the Role Drive client success as a Customer Success Manager at BDO, focusing on Dynamics 365 Managed Services for Business Central and F&O;. Leverage your ERP expertise to foster relationships, manage projects, and ensure service delivery excellence. In this pivotal role at BDO, you will lead an energetic team overseeing Microsoft Dynamics 365 projects and services. Your significant experience in client success management will help you guide ongoing engagements and enhance solution operations. You will prioritize building client relationships, managing compliance with SLAs, and ensuring innovation throughout delivery. Key Responsibilities • Lead customer engagements from start to successful completion • Cultivate trusted client relationships to drive growth • Define and manage project scope, resources, and budgets • Monitor SLA and KPI compliance and proactively manage risks • Apply Agile and ITIL methodologies in operations Requirements • 5+ years in ERP/CRM technology roles • Extensive experience in Dynamics 365 implementations • Proven project management and client success skills • Agile Certification (CSM), ITIL or PMP preferred • Degree in Information Technology or Business Management

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