About this role
If you know anything about the construction business, you know that getting the right products to the right site on time and safely is the benchmark of success. It is both challenging and rewarding work. We are Team Convoy, we are a distributor of construction materials, we supply roofing, building envelope and below grade materials and we want folks with great people skills on our team because, in the end – people make all the difference.
We’re looking for self-sufficient, motivated
Customer Service Specialist
for our
Ottawa
location at
810 Belfast Rd
who want to help us expand our fast-growing business.
Responsibilities
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Process customer transactions such as orders, quotes, and/or returns
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Coordinate delivery and/or pick up of customer orders with the operations team
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Educate customers on different products and their applications
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Generate, place, and confirm purchase orders with suppliers
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Receive payment for merchandise or services sold and log sales into the computer; responsible for payments received and adhering all administrative and accounting related procedures
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Participate in the physical inventory of warehouse materials
Requirements
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Experience assisting customers with product procurement - preferably in the building supply and/or construction industry
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Problem solving skills with a natural ability to respond quickly and accurately to inquiries, handle a fast-paced environment, and keep a sense of humor
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Excellent communication skills (both written and oral)
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Excellent decision making and ability to take initiative
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Well organized, strong attention to detail
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Must be a respectful team player