About this role
Our client is looking for a Customer Service Representative to support a government team in Edmonton, Alberta on a contract basis. This role focuses on handling public inquiries, providing accurate information, and completing administrative tasks to support effective service delivery. The successful candidate will be professional, detail-oriented, and comfortable working in a structured environment.Responsibilities:Respond to incoming calls and written inquiries from the public in a professional and timely manner.Provide accurate information, resolve service questions, and escalate complex matters when required.Document customer interactions, update records, and complete accurate data entry.Support appointment scheduling and coordination activities.Complete inbound and outbound communication to follow up on requests and confirm information.Use Microsoft Office tools, including Word and Excel, to maintain records and support reporting.Complete onboarding and training before managing calls independently.Maintain flexibility with Monday to Friday schedules and potential extended hours as required.