About this role
Senior Customer Service Representative with an innovative global technology company expanding its operations in Toronto, Canada . What you'll be doing: Handle customer inquiries and complex support cases across multiple channels Deliver high-quality customer service while meeting key performance metrics Collaborate with cross-functional teams including logistics, product, and sales to improve customer experience Support operational coordination for the company's growing Canada office We're looking for candidates who have: 3-5 years of professional customer service experience, ideally in a fast-paced or international environment Experience with e-commerce operations, order management, shipment tracking, or after-sales support Strong problem-solving and organizational skills Excellent written and verbal communication skills in both English and Chinese (Mandarin) Location:
Toronto, ON ( Onsite ) Please note: This position requires candidates to be legally authorized to work in Canada . Visa sponsorship is not available for this role. Bilingual proficiency in English and Mandarin Chinese is required due to collaboration with global teams. Pay:
$48,000.00 - $65,000.00 per year Application Question(s): Whether you're open to working onsite in Toronto? Current work authorization in Canada (PR / Citizen) Current & expected compensation Earliest available start date Language:
Mandarin (Preferred) Work Location:
In person