About this role
Become an integral part of the Employee Services team as a Specialist focusing on complex HR inquiries. This role demands strong customer service skills and a commitment to employee satisfaction.
In this role, your expertise in HR operations, particularly in handling escalated inquiries, will be vital. You will work with leaders to guide them on managing employee relations effectively while coordinating lifecycle activities like onboarding and offboarding. Your responsibilities will include identifying trends and supporting process improvements that enhance the employee experience.
Key Responsibilities:
• Handle escalated HR inquiries across various disciplines
• Provide advisory support to managers on workplace issues
• Promote compliance in all HR-related decisions
• Lead initiatives for continuous service improvement
• Ensure meticulous documentation of case files and transactions
Requirements:
• Bachelor's degree in Human Resources or related fields
• 5+ years in HR shared services or employee relations
• Bilingual proficiency in English and French
• Strong skills in analytical and problem-solving
• Experience with HR case management platforms
Shape the future of employee services by applying your specialized knowledge to enhance workplace experiences.
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