Retail Operations Manager

Job Title: Retail Operations Manager Reports To: Operations Manager, General Manager, Owner Locations: Multi-site (3 current retail bakery locations; 4th opening soon) Employment Type: Full-time, forty (40) hours per week Position Summary: We are looking for a thoughtful, hands-on Retail Operations Manager to lead and support the day-to-day operations of our retail locations. This role is essential in maintaining a warm, welcoming customer experience while ensuring operational excellence and consistency across all sites. With three busy bakeries and a fourth on the way, the ideal candidate will bring a blend of leadership, organization, and hospitality to help our retail teams thrive. Key Responsibilities:Team Leadership & Development • Support and guide retail store managers and front-of-house teams across all locations. • Foster a strong sense of hospitality, product knowledge, and team culture. • Oversee scheduling, hiring, onboarding, training, and ongoing team development. • Provide regular coaching and feedback to help team members succeed. Retail Operations & Efficiency • Ensure each location runs smoothly and consistently, from open to close. • Maintain high standards for cleanliness, organization, and visual merchandising. • Monitor inventory levels for pastries, breads, and retail items; work with production and purchasing teams to minimize waste and stockouts. • Standardize operational procedures and identify areas for improvement. Customer Experience • Champion an exceptional customer experience at every location: warm, informed, and efficient service. • Respond to escalated customer feedback with care and urgency. • Help train staff to confidently speak about ingredients, allergens, and the story behind our products. Sales & Store Performance • Monitor daily and weekly sales metrics and trends across all bakeries. • Work with managers to set achievable sales goals and track progress. • Support seasonal promotions, new product launches, and store events. New Store Launch Support • Assist in all phases of the upcoming fourth location opening, including staffing, training, setup, and operational rollout. • Help integrate new team members and systems into our existing company culture and workflows. Cross-Team Collaboration • Coordinate closely with production, HR, creative, and finance teams to ensure each location has what it needs to succeed. • Relay insights and feedback from retail teams to improve overall company operations and communication. Qualifications: • 3 years minimum of management experience, preferably in a bakery, café, or hospitality setting • Strong people leadership skills and a warm, customer-first mindset • Experience managing staff schedules, performance reviews, and operational procedures • A passion for food, especially bread and pastry, and a willingness to learn the details of our products • Highly organized, detail-oriented, and able to juggle multiple priorities across locations • Comfortable interpreting sales data and using it to inform decisions • Able to travel regularly between store locations and assist with early mornings, weekends, or coverage as need • Able to work 5 days a week, Weekend availability a must. 16 hours a week will be spent on the floor between the 4 locations and 24 hours spend on administrative duties. • Food safety or First Aid certification is an asset Benefits: • Competitive salary starting at $50k • Extended health and dental benefits • Paid vacation and sick time • Staff discount at all locations • Opportunities for growth within a supportive, growing bakery team Job Type: Full-time Benefits: • Casual dress • Company events • Dental care • Extended health care • Life insurance • Paid time off • Store discount • Vision care Experience: • Management: 3 years (required) Work Location: In person Expected start date: 2025-07-06

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