About this role
Lead service operations as a Service Manager at Cummins in Mississauga, Ontario. Oversee staff, manage budgets, and optimize performance to enhance customer satisfaction. In this management role, you will be responsible for overseeing service operations within Cummins’ Mississauga branch.
Your expertise will guide service teams in executing tasks efficiently, focusing on performance coaching and employee development. You’ll implement continuous improvement initiatives while ensuring all operations meet high-quality standards. Key Responsibilities:
• Oversee daily service operations and staff performance
• Coach and develop employees for growth and excellence
• Analyze KPIs to enhance service delivery metrics
• Build strong customer relationships and ensure satisfaction
• Lead process optimizations to align with customer expectations Requirements:
• Minimum 10 years in power generation or heavy equipment
• 5 years of management experience in service operations
• Proven ability to develop high-performing teams
• Strong business acumen in operational performance
• Technical background in power generation or diesel engines Drive exceptional service operations while enhancing employee capabilities at Cummins’ Mississauga location.