About this role
About the position
As a Sr Customer Success Management Professional here at Honeywell, you will be responsible for building and maintaining strong relationships with customers, ensuring their success and satisfaction with our products and services. You will act as the main point of contact for customers, addressing their inquiries, concerns, and escalations. Additionally, you will collaborate with cross-functional teams to drive customer onboarding, adoption, and upsell opportunities.\n\nYou will report directly to our CX Program Management Manager and you’ll work out of one of our Ontario locations on a hybrid work schedule.\n\nIn this role, your impact on the company will be significant. By building strong relationships with customers and ensuring their success, you will contribute to customer satisfaction and retention, ultimately driving revenue growth. Your ability to identify upsell opportunities and provide valuable insights will also help shape the company's product and service offerings, leading to continuous improvement and innovation.\n\nHoneywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.
Responsibilities
• Building and maintaining strong relationships with customers
• Ensuring customer success and satisfaction with products and services
• Acting as the main point of contact for customers
• Addressing customer inquiries, concerns, and escalations
• Collaborating with cross-functional teams to drive customer onboarding, adoption, and upsell opportunities
Requirements
• Strong relationship-building skills
• Ability to ensure customer success and satisfaction
• Proficiency in acting as a main point of contact for customers
• Skill in addressing customer inquiries, concerns, and escalations
• Experience collaborating with cross-functional teams
• Proven ability to drive customer onboarding and adoption
• Experience identifying and capitalizing on upsell opportunities