About this role
Please note we're looking for someone who is willing and able to come into either our downtown Toronto office on a hybrid basis (3 days /week).
Your Role
As a founding Product Manager on the Onboarding team, you will define how Zip accelerates customer onboarding, activation, and expansion through AI-powered experiences. You will build the systems that turn product launches into sustained usage - compressing time-to-go-live, reducing configuration friction, and increasing customer velocity across the procurement lifecycle. You will transform onboarding, versioning, enablement, and adoption into scalable, intelligent, high-throughput product experiences. You will partner closely with Design, Engineering, Solutions Consulting, Customer Success, and Documentation to remove operational bottlenecks, improve discoverability, and make adoption truly self-serve at scale.
You Will
• As a founding PM on the Onboarding team, you will define how Zip accelerates onboarding, activation, and expansion in its next phase of growth.
• Build AI-powered onboarding and configuration systems that reduce manual setup, detect issues proactively, and dramatically compress time-to-go-live.
• Own infrastructure such as sandbox environments, workflow versioning and promotion, and API/MCP/export frameworks - enabling customers to iterate safely while increasing deployment velocity.
• Define and evolve an AI-powered product adoption tooling and framework that improves feature discoverability, delivers contextual in-product guidance, and proactively surfaces expansion opportunities.
• Partner with Documentation and Education teams to embed AI-native guidance directly into the product experience - including dynamic "Getting Started" flows, troubleshooting assistance, and contextual recommendations.
• Work cross-functionally with Customer Success and Solutions Consulting teams to build reusable systems and processes that power scalable onboarding, rollout automation, and operational efficiency across the organization.
Qualifications
• 2-4+ years of product management and 4-8+ years of overall professional experience; experience working on SaaS onboarding, activation or platform tooling is a plus.
• Ability to break down ambiguous operational and configuration challenges into structured systems and scalable solutions.
• Demonstrated comfort owning operationally intensive product areas - including migrations, versioning, enablement workflows, and cross-functional coordination - and turning repetitive processes into scalable frameworks.
• Ability to lead cross-functional initiatives across product, engineering, design, sales, customer success, and documentation teams, influencing without authority.
• Strong analytical skills and comfort defining measurable adoption and growth metrics.
• Exceptional written and verbal communication skills, with the ability to simplify complex technical concepts for diverse audiences.
• Bias to action, comfort with ambiguity, and the ability to thrive in a fast-paced, rapidly evolving environment where operational rigor and product thinking intersect.
Perks & Benefits
At Zip, we're committed to providing our employees with everything they need to do their best work.
• Start-up equity
• 🦷 100% health, vision & dental coverage options
• Catered breakfast, lunch, & dinner
• Flexible PTO
• 🏋 ClassPass membership
• 🚍 Monthly commuter benefit
• 🚠 Team building events & happy hours
• Home office stipend
• 🛜 Phone/internet reimbursement
• Hybrid model + 5 flexible remote days per quarter
• Paid parental leave
• Fertility benefits
• 🧒🧒 Employee Assistance Program (EAP)
• Unlimited AI token usage