About this role
Bilingual UX Researcher (English/French)
Remote (Canada EST) | 8-Month Contract (to start) | Full-Time
We're partnering with a well-established, mission-driven Canadian organization whose digital products and services support professionals, organizations, and the public across the country. As they continue to invest in delivering exceptional digital experiences, they're looking for a Bilingual UX Researcher to help ensure every product decision is informed by real user insights.
This is an exciting opportunity for a researcher who loves uncovering user needs, influencing product strategy, and collaborating with cross-functional teams to create intuitive, accessible digital experiences—all while working remotely.
What You'll Do
• Lead end-to-end UX research in both English and French .
• Plan and conduct qualitative and quantitative research, including user interviews, usability testing, surveys, and other research activities.
• Analyze research findings and translate them into clear, actionable recommendations.
• Present insights to stakeholders and influence product, design, and business decisions.
• Partner closely with UX designers, product managers, and cross-functional teams throughout the product development lifecycle.
• Benchmark and evaluate user experiences to identify opportunities for continuous improvement.
• Create research reports and communicate complex findings in a clear, engaging way.
What You'll Bring
• Experience conducting UX research for digital products and services.
• Fluency in both English and French (spoken and written) is required.
• Strong expertise in qualitative and quantitative research methods.
• Experience planning, moderating, and analyzing usability studies and user interviews.
• Ability to synthesize research into practical, data-driven recommendations.
• Excellent communication, presentation, and stakeholder management skills.
• A collaborative approach and experience working with multidisciplinary product teams.
Nice to Have
• Experience in healthcare, government, public sector, or other complex, regulated environments.
• Knowledge of accessibility standards and inclusive design best practices.
Why Join?
• Work on meaningful digital products that have a broad impact across Canada.
• Collaborate with talented, user-centred teams that value research and evidence-based decision-making.
• Make a tangible impact by helping shape digital experiences that serve thousands of users.
If you're a curious, strategic researcher who's passionate about advocating for users and driving better digital experiences, we'd love to connect.
Artificial Intelligence (AI) Use
At Creative Niche Inc., all hiring decisions are made by qualified recruitment professionals. Automated tools or AI-assisted systems may be used to help screen, assess, or match applicants to open roles. These systems are designed to support, not replace, human judgment.
Equal Opportunity & Experience
Canadian experience is not required for consideration. Equivalent international experience is valued equally.
Vacancy
This role is currently open, and applications are under review.