Senior Customer Success Manager I

📋 Description • Act as the primary liaison between customers and internal teams for campaigns. • Onboard clients, provide training, and manage program issues. • Develop and maintain customer flight plans and timely task execution. • Lead customer calls, onboarding, and performance reviews. • Proactively manage customer issues, escalations, and expectations. • Retain and grow customer accounts with data-driven recommendations. 🎯 Requirements • Bachelor's degree in Business, Marketing, or related field. • 2+ years in account management or customer success. • Deep digital marketing knowledge in restaurant/retail/convenience sectors. • Proficiency with HubSpot CRM and JIRA. • Analytical and data-driven decision making. • Independent, 100% remote work ability; ad tech & gaming preferred. 🎁 Benefits • Hybrid model in Toronto and Montreal (2 days/week in-office). • Team lunches, game nights, and company-wide events. • Virtual and in-person perks; flexible work options. • Growth-focused culture with data-driven decisions.

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