About this role
Sales Associate At Rogers, we are committed to connecting Canadians through unique partnerships, our world-class network and content Canadians love. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize their dream. A sports fan celebrate a special moment. Because we believe connections unite us and moments define us. Come build a rewarding career at Rogers and be a driving force behind our success story! What Is in It for You: Uncapped commissions and a competitive compensation package Up to 50% employee discounts on Rogers and Fido services Comprehensive health benefits, parental leave top‑up, mental health coverage, and EFAP Wealth programs: RRSP, TFSA, pension plans, and company‑matched share purchase options Inclusive culture with strong diversity and equity-focused employee resource groups What You Will Be doing: Tailoring Solutions : Enhance the retail experience in our stores, providing best in class service by connecting with customers and matching their needs to our wireless, internet, TV, home phone, and Mastercard products Sales Delivery : Finding opportunities, anticipating customer needs, and delivering on sales targets. Customer Engagement : Engage customers through inbound and outbound outreach programs (calls & text) to grow sales by acquiring new customers, and driving overall customer retention Brand Promotion : Representing Rogers and Fido brands in-store and at local community events. What We’re Looking For: Experience developing strong connections with customers and team members through clear, effective communication that drive positive outcomes and support team and business goals. Ability to deliver against sales targets through exceptional customer service, strong product knowledge, customer focused upselling, consistently contributing to overall store performance You can quickly adjust to changing situations and find solutions to unexpected challenges in a dynamic environment. You can provide minimum 32 hours availability weekly, including evenings, weekends, and statutory holidays to meet customer demand and maintain strong performance results during peak times. To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.